Replacement & Exchange Policy

Thank you for shopping with Casemart.pk. We strive to provide high-quality products and excellent customer service. If you experience an issue with your order, we're here to help.

Eligibility for Replacement or Exchange

You may be eligible for a replacement or exchange in the following cases:

1. Damaged or Defective Product

   • If your order arrives damaged or defective, please contact us within 48 hours of delivery.

   • You may be required to provide clear photos or videos of the product and its packaging so we can assess the issue.

2. Incorrect Product

   • If you receive a product that is different from the one you ordered, please notify us within 48 hours of receiving your order.

   • After verification, we will arrange an appropriate replacement or exchange.

3. Wrong Size or Model

   • If you receive the wrong size, model, or variant due to an error on our part, you may request an exchange within 48 hours of delivery.

   • The product must be unused and in its original condition and packaging.

Free Replacement Shipping

If your replacement or exchange request is approved because you received a damaged, defective, or incorrect product, Casemart.pk will cover the shipping charges for the replacement.

You will not be required to pay any additional delivery or shipping charges when the issue is due to our error.

Exchange Process

• Contact our customer support team within 48 hours of delivery.

• Provide your order details along with clear photos or videos of the product, if required.

• Our team will review your request and confirm whether it qualifies for a replacement or exchange.

• Once approved, we will arrange the replacement or exchange as applicable.

• Replacement or exchange availability may depend on stock availability. If the exact product is unavailable, we may offer an alternative product of similar value.

No Returns or Refunds

Casemart.pk does not offer returns or cash refunds.

All eligible order issues are handled through replacement or exchange only, subject to the terms of this policy.

Non-Eligible Cases

Replacement or exchange requests will not be accepted if:

• The request is made more than 48 hours after delivery.

• The product has been used, altered, or intentionally damaged after delivery.

• The issue is caused by accidental damage, misuse, improper handling, or normal wear and tear.

• The product is returned without prior approval from Casemart.pk.

• The product is not in its original condition or packaging, where applicable.

Contact Us

If you have any questions about our Replacement & Exchange Policy or need assistance with an order issue, please contact our customer support team.

At Casemart.pk, we are committed to resolving eligible product issues as quickly and fairly as possible.